Terms & Conditions

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

In these Terms, references to "you", "User" shall mean the end user accessing the Website, its

Contents and using the Services offered through the Website. "Service Providers" mean independent third party service providers, and "we", "us" and "our" shall mean Quest Retail Private Limited, (here in after called as Quest Retail), the authorized distributor of L’Oréal India Private Limited (“L’Oréal”) for Kiehl’s-branded products in India, its affiliates and partners.

INTRODUCTION

1. www.kiehls.in ("Website") is an internet based content operated by Quest Retail Private Limited (Quest Retail), a company incorporated under the laws of India.
2. Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. Quest Retail at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.

USER ACCOUNT, PASSWORD, AND SECURITY

You will receive a password and account designation upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Quest Retail of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Quest Retail cannot and will not be liable for any loss or damage arising from your failure to comply with this Section.

PRIVACY POLICY

The User hereby agrees that all personal data you provided to us, and our processing of your personal data, will be governed by our Privacy Policy.

PRODUCT DESCRIPTIONS

In describing our business and products on this website, we attempt to be as accurate as possible. However, we do not warrant that the content of this site is accurate, complete, reliable, current, or error-free. We reserve the right to correct any typographical errors, inaccuracies, or omissions from time to time without prior notice.

LIMITED USER

The User agrees and undertakes not to reverse, engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that Quest Retail's name is stated as the source and prior written permission of Quest Retail is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

USER CONDUCT AND RULES

You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:

1. Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
2. Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;
3. Upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents;
4. Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer;
5. Conduct or forward surveys, contests, pyramid schemes or chain letters;
6. Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner;
7. Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
8. Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
9. Violate any applicable laws or regulations for the time being in force in or outside India; and
10. Violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.
11. You shall not make any derogatory, defamatory, abusive, inappropriate, profane or indecent statement/s and/or comment/s about Quest Retail, its Supplier, associates and partners on any property owned by Quest Retail.

USER WARRANTY AND REPRESENTATION

The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorized to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by Quest Retail.

LINKS TO THIRD PARTY SITES

The Website may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Quest Retail or the Website and Quest Retail is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Quest Retail is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. Quest Retail is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Quest Retail or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

DISCLAIMERS

YOUR USE OF THIS WEBSITE IS AT YOUR RISK. OUR ONLINE WEBSITE AND INFORMATION ON IT IS PRESENTED "AS IS". WE MAKE NO REPRESENTATION OR WARRANTIES OF ANY KIND WHATSOEVER, WHETEHR EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE SITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE.

Quest Retail does not assume any responsibility for any damages to, or any viruses that may infect your computer or such other equipment or other property caused by or having access to our website or any other consequential acts.

Further, to the fullest extent permitted by law, we will not be liable for any indirect, special, punitive, incidental, or consequential damages of any kind (including lost profits) related to the Website or your use thereof regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability exceed INR 2,000 only.

You agree that no claims or action arising out of, or related to, the use of the website or these terms and conditions may be brought by you more than one (1) year after the cause of action relating to such claim or action arose

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Quest Retail from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Quest Retail that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.

TERMINATION

1. Quest Retail may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached any of the Terms.
2. If you or Quest Retail terminates your use of the Website or any Service, Quest Retail may delete any content or other materials relating to your use of the Service and Quest Retail will have no liability to you or any third party for doing so.

HEADINGS

The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of the Terms or the right to use the Website by you contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.

INTERPRETATION OF NUMBER AND GENDERS

The Terms herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", "hereunder" and words of similar import refer to the Terms as a whole.

SEVERABILITY

If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

REPORT ABUSE

As per these Terms, users are solely responsible for every material or content uploaded on to the Website. Quest Retail does not review the contents in any way before they appear on the Website. Quest Retail does not verify, endorse or otherwise vouch for the contents of any user or any content generally posted or uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to  [email protected]

OWNERSHIP OF MATERIALS ON THE SITE

L’Oréal is, unless otherwise stated, the owner of all copyright and database rights in the site and its contents. You may not publish, distribute, extract, re-utilize, or reproduce any part of the site in any material form (including photocopying or storing it in any medium by electronic means) other than in accordance with the limited use license set out in our copyright notice or as permitted by the Indian Copyright Act, 1957 or The Trademark Act, 1999 as applicable or any equivalent legislation as may apply in India.

TRADE MARKS

All brand, product and service names used in this site are the trademarks, trade names or service marks of L’Oréal unless otherwise stated. You may not market or distribute products or offer services under or by reference to or otherwise use or reproduce any such trademarks, trade names or service marks without the prior written permission of L’Oréal or the owner of such trademarks, trade names or service marks.

COPYRIGHT

The contents of the pages of this website solely belong to Quest Retail. Reproduction of part or all of the contents in any form is prohibited other than in accordance with the following permissions: -

1. License to copy for personal use: You may make copies of the site as necessary incidental acts during your viewing of it, and you may take a print for your personal use of so much of the site as is reasonable for private purposes.
2. License to recopy for limited purposes: You may recopy the material to individual third parties for their personal information only, but only if:

1. You acknowledge the web pages of Quest Retail as the source of the material. You must include such acknowledgement along with the top-level URL from Quest Retail website in the copy of the material; and
2. You inform the third party that these conditions apply to him or her and that he/she must comply with them. This license to recopy does not permit incorporation of the material or any part of it in any other work or publication, whether in hard copy or electronic or any other form. In particular, (but without limitation) no part of a page from the website of Kiehl’s may be distributed or copied for any commercial purpose.

No part of the website of Quest Retail may be reproduced or transmitted to or stored in any other web site or other form of electronic retrieval system.

AMENDMENTS OF THE TERMS

We reserve the right to amend these Terms without notice to you from time to time. Any such amendment shall be effective once the revised terms have been posted on the site.

GOVERNING LAW

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at New Delhi.

GENERAL

You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between us concerning your use of the website, and supersede and govern all prior proposals, agreements, or other communications.

We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the website and providing notice of such change. Any changes are effective immediately upon posting to the Site and release of notice of such change. Your continued use of the website thereafter constitutes your agreement to all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the website.

Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole but these Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision.

CUSTOMER CARE

Want to know about order status or queries related to a product give us a call or drop a line

Phone : +91-96509-44451
Email : [email protected]

OUR ADDRESS IS:

Quest Retail Private Limited
7th Floor, Infinity Tower 'A',
DLF Cyber City, DLF Phase-II,
Gurgaon – 121 002,
Haryana
India