Placing an order

To make your ordering experience as effortless as possible, we’ve provided detailed information about placing an order on Kiehls.in

  1. Goods & Services Tax
  2. Maximum Purchase Policy
  3. Payment Options
  4. International Orders
  5. Shipping Confirmation
  6. Multiple Ship to Address
  7. Promotion Codes
  8. Order History

Goods & Services Tax

All orders shipped from Kiehls.in will be subject to GST, applicable in accordance with the tax code of the state and city to which the order will be shipped. GST is estimated at the time an order is placed and a final calculation of the actual GST will be reflected on your order confirmation e-mail and packing slip.

Payment Options

In the event your credit card is declined, Kiehl’s will inform you of this event and request a new credit card number. Please provide Kiehl’s with your new credit card number within 5 days so we can fulfill your order without you having to resubmit your order.

As email is not a secure method of transmitting credit card information, we advise that for your protection you do NOT send credit card information via an e-mail message to Customer Service. Instead, we suggest that you call us directly at +91-96509-44451 with your credit card information.

You may also make payment via “Cash on Delivery” (COD) at the time of the delivery of the product. However, this mode of payment facility is only available in select regions/ areas as specified by Kiehl’s. Hence, based on your location and your choice of products, COD option may or may not be available to you.

Cash on Delivery Terms & Conditions
  • If you are not comfortable making an online payment on kiehls.in, you can opt for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
  • The maximum order value for a Cash on Delivery (COD) payment is Rs.10,000. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for COD orders. Foreign currency cannot be used to make a COD payment. Only Indian Rupees accepted.
  • To ensure that your order is delivered to you in a timely manner, we request you to provide complete details of the shipping address including flat number, building number, street name, locality and nearest landmark. Please also ensure that you provide correct PIN Code and contact number.
  • Cash on Delivery (COD) option is not offered by our Courier partners at few non-serviceable locations. Hence, based on your location, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.
  • When you make a purchase using the COD option, your product will be booked. You will receive a call from us to confirm your Order before it gets dispatched. If you are unreachable or unable to attend the call, please contact us within 24 hours if you are still interested in receiving the product.
  • There is a no convenience charge on Cash on Delivery purchases.
  • The order amount has to be paid in full before receiving the package and signing the delivery sheet. The package can be opened only after the payment is made.

International Orders

We regret that we do not ship outside India at this time. To place orders online in India, kindly visit kiehls.in

TRACKING A SHIPMENT

Upon check-out, an email will be sent to you with a copy of your order. Once your order has shipped, you will receive an additional email to confirm shipment of your order. The shipping tracking information will be included in that email so that you may check status of the order at your convenience. Should you have any questions about your order status, please contact a Kiehl’s Customer Representative at +91-96509-44451 or email us at customercare.kiehls@questretail.in

SHIPPING TO MULTIPLE ADDRESSES

Currently, Kiehls.in does not support sending to multiple addresses in one order. Please place the items in the basket that you wish to be sent to one location and send order. You may then proceed to send to another address by beginning the order process again.

PROMOTION CODES

If you have a promotional coupon code that can be redeemed from Kiehl’s Since 1851, please enter the offer code in the box in the shopping bag area upon checkout. The promotion will be reflected in the subsequent pages. If you would like to receive our timely promotions, please join the Customer Registry.

ORDER HISTORY

You may view your order history by signing into Your Account and selecting Order History from the left hand selection bar.