Customer Service

Call us

Call us on weekdays Monday to Friday from 9 AM to 5 PM.

Call +91-96509-44451

Email us

Email us and we will respond within 48 working hours at

customercare.kiehls@questretail.in

Chat with us

Weekdays Monday To Friday from 10 AM to 4 PM.

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Consumer Grievance Redressal Mechanism

Grievance Officer Contact details:

Name : Anindita Handique
Email: grievance.kiehls@questretail.in
Phone: +91-9650944451 (9 AM to 6 PM)

Name : Shikhee Agrawal
Designation: Assistant Vice President - Kiehl's India
Email: shikhee.agrawal@questretail.in
Phone: +91-8527422242 (9 AM to 6 PM)

Have a question in mind? You can contact Kiehl’s customer support at +91-96509-44451 through business days (Monday to Friday) or mail us at customercare.kiehls@questretail.in. You can also share your concern with us through Kiehl's Live Chat service during business days (Monday to Friday). Unless discussed verbally, every concern/query shared with Kiehl’s through customer support email or Live Chat service will generate a ticket ID that can be used while coordinating on your concern/query with any/all Kiehl's customer support expert or skin expert. To avoid multiple communication on single concern/query avoid raising multiple ticket ID with support team. Our customer support team will assist you with a suitable response/solution with 48 hours from your concern/query ticket raised, few cases may require more time and will be informed to you by our support team through verbal or written notification.