Customer Service

Call us

Call us on weekdays Monday to Friday from 9 AM to 5 PM.

Call +91-96509-44451

Email us

Email us and we will respond within 48 working hours at

Chat with us

Weekdays Monday To Friday from 10 AM to 4 PM.

Frequently asked...

Your question may
already have an answer.


Visit us

We'd be delighted to
serve you in person.

Find a Store

Consumer Grievance Redressal Mechanism

Grievance Officer Contact details:

Name : Anindita Handique
Phone: +91-9650944451 (9 AM to 6 PM)

Name : Arush Mahajan
Designation: Vice President - Kiehl's India
Phone: +91-8527422242 (9 AM to 6 PM)


Have a question in mind? You can contact Kiehl’s customer support at +91-96509-44451 through business days (Monday to Friday) or mail us at You can also share your concern with us through Kiehl's Live Chat service during business days (Monday to Friday). Unless discussed verbally, every concern/query shared with Kiehl’s through customer support email or Live Chat service will generate a ticket ID that can be used while coordinating on your concern/query with any/all Kiehl's customer support expert or skin expert. To avoid multiple communication on single concern/query avoid raising multiple ticket ID with support team. Our customer support team will assist you with a suitable response/solution with 48 hours from your concern/query ticket raised, few cases may require more time and will be informed to you by our support team through verbal or written notification.