Customer Service

Consumer Grievance Redressal Mechanism

Grievance Officer Contact details:

Name : Anindita Handique
Email: grievance.kiehls@questretail.in
Phone: +91-9650944451 (9 AM to 6 PM)

Name : Arush Mahajan
Designation: Vice President - Kiehl's India
Email: arush.mahajan@questretail.in
Phone: +91-8527422242 (9 AM to 6 PM)

Have a question in mind? You can contact Kiehl’s customer support at +91-96509-44451 through business days (Monday to Friday) or mail us at customercare.kiehls@questretail.in. You can also share your concern with us through Kiehl's Live Chat service during business days (Monday to Friday). Unless discussed verbally, every concern/query shared with Kiehl’s through customer support email or Live Chat service will generate a ticket ID that can be used while coordinating on your concern/query with any/all Kiehl's customer support expert or skin expert. To avoid multiple communication on single concern/query avoid raising multiple ticket ID with support team. Our customer support team will assist you with a suitable response/solution with 48 hours from your concern/query ticket raised, few cases may require more time and will be informed to you by our support team through verbal or written notification.