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Where can I buy Kiehl’s products?

Thank you for your interest in Kiehl's Since 1851!
You may purchase our products on this website or at Kiehl's stores in India.
To locate your nearest Kiehl's store, we invite you to use our Store Locator by clicking here Simply enter your zip code to find the addresses of Kiehl's stores.

How can I change or cancel my order?

Orders submitted on our website process and ship very quickly For order cancellation, please mail us at customercare.kiehls@questretail.in or call us at +91-96509-44451.

What Methods Of Payment Do You Accept?

www.kiehls.in is set up to take immediate orders; accept online payments via domestic and International credit cards issued by Banks and Institutions that are part of Visa/Master card. It also accepts Visa / Master Debit cards issued by Indian Banks and Amex Cards or Net banking payment mode of selected banks in India. For selected banks in India – a full list is available at the time of checkout and prior to making the payment for purchase. You may make payment via “ Cash on Delivery” (COD) at the time of the delivery of the product.

However this mode of payment facility is only available in select regions/ areas as specified by Kiehl’s Hence, based on your location and your choice of products, COD option may or may not be available to you. Should you have additional questions or concerns, email us at customercare.kiehls@questretail.in or call us at +91-96509-44451. A Kiehl’s Since 1851 Representative will be happy to assist you.

What can I do if I forgot or want to reset my password?

When re-setting your password, visit the sign-in page at the top left, then click “Forgot Your Password?”. Enter your email address and a temporary password will be sent to your email inbox.
We recommend that you change the temporary password to a password of your own choosing the next time you login & to the system. To do so, click on Personal Information and confirm your email, enter a new password, confirm the new password, and click "Update Profile".
Should you have additional questions or concerns regarding your password, email us at customercare.kiehls@questretail.in or call us at +91-96509-44451 Monday to Friday 9 AM to 5 PM. A Kiehl's Since 1851 representative will be happy to assist you.

What is your animal testing policy?

Our consumers’ health and safety have always been an absolute priority for L’Oréal. As is the support of animal welfare. L’Oréal has developed a very rigorous safety evaluation procedure of its products, backed by research. Well before the question of animal testing was raised by civil society or within a regulatory framework, L’Oréal has been committed to new methods of assessing safety that don’t involve animals. A true pioneer, L'Oréal has been reconstructing human skin models in laboratories to elaborate in vitro safety tests since 1979, as an alternative to animals. In 1989, L’Oréal completely ceased testing its products on animals, thus 14 years before the regulation required so. Today, L'Oréal no longer tests its ingredients on animals and no longer tolerates any exception to this rule. Certain health authorities may nevertheless decide to conduct animal tests themselves for certain cosmetic products, as it is still the case in China. L’Oréal has been the most active company working alongside the Chinese authorities and scientists for over 10 years to have alternative testing methods recognized, and permit the cosmetic regulation to evolve towards a total and definite elimination of animal testing. Thanks to this, since 2014, certain products manufactured and sold in China like shampoo, body wash or make-up are no longer tested on animals.
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